Delivery, Warranty & Returns

Delivery

We offer delivery across the UK and can also arrange international shipping on request.

Delivery options depend on the size, weight, and type of part ordered. Smaller items are usually sent by courier, while larger parts such as engines, gearboxes, doors, bumpers, bonnets, seats, or body panels may require pallet delivery.

Where possible, we will provide tracking details once your order has been dispatched.

UK Delivery

Most UK orders are dispatched using trusted courier or pallet delivery services.

Estimated delivery times will depend on the item, delivery location, and courier service selected. We will always do our best to dispatch orders promptly, but delivery times may vary due to courier delays or circumstances outside our control.

Large or Heavy Items

Large, heavy, or fragile parts may be sent on a pallet. Please make sure someone is available at the delivery address to receive the item.

For pallet deliveries, the courier will usually deliver to the nearest accessible point. They may not be able to move the item inside your property, garage, or workshop.

Collection

Collection from our warehouse may be available by prior arrangement.

Please contact us before visiting so we can confirm that the part is ready for collection.

Checking Your Delivery

Please check your item as soon as it arrives.

If the packaging is damaged, please take clear photos before opening it. If the item itself is damaged, please contact us as soon as possible with photos of:

• The outer packaging
• The internal packaging
• The damaged part
• The courier label

This helps us resolve delivery issues quickly with the courier.

Warranty

Unless otherwise stated, our used parts are supplied with a 30-day warranty from the date of delivery.

The warranty covers the part supplied by Express German Spares. It does not cover labour, fitting costs, diagnostics, recovery costs, fluids, consumables, coding, programming, or any consequential losses.

All parts should be checked before fitting and installed by a competent person or qualified mechanic.

Engines and Gearboxes

Engines and gearboxes are used parts and should be professionally inspected before fitting.

Where applicable, we recommend replacing service items before installation, including oils, filters, belts, chains, gaskets, seals, water pumps, and other consumables. Failure to follow proper fitting and servicing procedures may affect warranty eligibility.

Electrical Parts

Electrical parts, control modules, ECUs, sensors, infotainment units, and similar components may require coding or programming to the vehicle.

Incorrect fitting, incorrect coding, water damage, electrical faults in the vehicle, or attempted repair/modification of the part are not covered by warranty.

Returns

We want you to be happy with your order. If there is an issue, please contact us first so we can help.

Change of Mind Returns

If you are a consumer buying online, you may have the right to cancel your order within 14 days of receiving the item.

The item must be returned in the same condition as supplied, unused, unfitted, unmodified, and with any markings or security seals intact.

Unless the item is faulty or not as described, the buyer is responsible for return postage costs.

Faulty or Incorrect Items

If the item is faulty, damaged, or not as described, please contact us as soon as possible.

We may ask for photos, videos, diagnostic information, or confirmation from your mechanic to help us assess the issue.

Where a return is accepted because the item is faulty or incorrect, we will arrange a refund, replacement, or suitable resolution in accordance with your legal rights.

Non-Returnable Items

Some items may not be returnable unless faulty, including:

• Items modified, damaged, dismantled, or altered after delivery
• Items fitted incorrectly
• Items with removed or broken warranty markings/security seals
• Special order items
• Cut-to-order body sections or parts removed to a customer’s specific request
• Items damaged due to misuse, poor installation, or vehicle-related faults

This does not affect your statutory rights.

Refunds

Once we receive and inspect the returned item, we will process any refund due.

Refunds are normally made to the original payment method.

We reserve the right to make a reasonable deduction if an item has been used, damaged, fitted, modified, or returned in a condition different from how it was supplied, except where the item is faulty or not as described.

Before Ordering

Used vehicle parts can vary by model, year, engine code, trim level, and part number.

Before ordering, please check compatibility carefully. If you are unsure, contact us with your vehicle registration number, VIN, part number, and photos of the part you need. We will do our best to help identify the correct item.

Contact Us

If you have any questions about delivery, warranty, or returns, please contact us:

Email: admin@expressgermanspares.co.uk

Address: Unit 11, Ozdil House, River Way, Harlow, CM20 2DR, United Kingdom

Business name: Express German Spares