Privacy Policy

At Express German Spares Limited, we respect your privacy and are committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store, and share personal information when you visit our website, contact us, request a quote, purchase vehicle parts, or use our vehicle dismantling and end-of-life vehicle services.

1. Who We Are

Express German Spares Limited is a UK-based supplier of quality used German vehicle parts, licensed vehicle dismantler, and authorised facility for end-of-life vehicles.

For the purposes of this Privacy Policy, “Express German Spares”, “EGS”, “we”, “us”, or “our” refers to Express German Spares Limited, the company operating this website and providing vehicle parts, dismantling, and vehicle recycling services.

Express German Spares Limited is the data controller responsible for the personal data described in this Privacy Policy.

Company number: 12088610
Registered office: Unit 11, Ozdil House, River Way, Harlow, England, CM20 2DR
Email: admin@expressgermanspares.co.uk

2. Types of Personal Data We Collect

2.1 Information You Provide to Us

We may collect personal information that you provide when you contact us, place an order, request a quote, arrange collection or delivery, or enquire about vehicle dismantling, scrappage, or recycling services.

This may include:

• Name
• Email address
• Phone number
• Billing address
• Delivery address
• Vehicle details, such as registration number, VIN, make, model, and part requirements
• Order details and purchase history
• Messages, photos, or documents you send to us
• Proof of vehicle ownership or other documents where needed for dismantling, scrappage, or recycling services
• Any other information you choose to provide

2.2 Payment Information

If you make a payment, payment details may be processed by third-party payment providers, banks, online marketplaces, or sales platforms.

We do not normally store full payment card details ourselves.

2.3 Automatically Collected Information

When you visit our website, we may automatically collect certain technical and usage information.

This may include:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Referring website
• Date and time of visit
• Website usage and analytics data

This information is used to help keep our website secure, understand how visitors use the site, and improve our services.

2.4 Cookies and Analytics

Our website may use cookies and similar technologies to support website functionality, analyse website traffic, and improve user experience.

Essential cookies may be used where necessary for the website to work properly. Non-essential cookies, such as analytics or marketing cookies, will only be used where required consent has been obtained.

Where available, you can manage your cookie preferences through the cookie settings on our website. You can also control cookies through your browser settings.

3. How We Use Your Information

We use personal information for the following purposes:

• To respond to enquiries
• To provide quotes for parts or services
• To process and fulfil orders
• To arrange delivery, collection, or shipping
• To provide vehicle dismantling, scrappage, and recycling services
• To identify suitable vehicle parts
• To communicate with you about your order or enquiry
• To manage customer service and after-sales support
• To handle warranty, returns, and refund requests
• To keep business and accounting records
• To improve our website, products, and services
• To protect our website, business, customers, and staff
• To prevent fraud, misuse, or unlawful activity
• To comply with legal, tax, regulatory, and record-keeping obligations

4. Legal Basis for Processing

We only process personal data where we have a lawful basis to do so.

This may include:

• Contract — where processing is necessary to provide products or services you have requested, such as preparing a quote, processing an order, arranging delivery, or providing vehicle dismantling or recycling services.
• Legal obligation — where we need to keep records or comply with applicable laws and regulations, including tax, accounting, environmental, vehicle dismantling, and regulatory requirements.
• Legitimate interests — where processing is necessary for running and improving our business, responding to enquiries, preventing fraud, protecting our services, managing customer relationships, and keeping appropriate business records.
• Consent — where you have given consent, for example for certain cookies or marketing communications.

5. Sharing Your Information

We do not sell your personal data.

We may share your information where necessary with:

• Delivery and courier companies
• Payment processors, banks, online marketplaces, or sales platforms
• IT, hosting, website, and analytics service providers
• Professional advisers, such as accountants, insurers, or legal advisers
• Regulatory authorities, government bodies, or law enforcement where required
• Business partners or suppliers where needed to fulfil your enquiry or order

We only share personal information where necessary and where there is an appropriate reason to do so.

6. International Transfers

Some service providers, platforms, or technical systems we use may process data outside the United Kingdom.

Where this happens, we take appropriate steps to ensure that your personal data is protected in accordance with applicable data protection laws.

7. Data Security

We use appropriate administrative, technical, and organisational measures to help protect your personal information.

However, no method of electronic transmission or storage is completely secure. We cannot guarantee that unauthorised third parties will never be able to access, misuse, or modify personal information.

8. How Long We Keep Your Information

We keep personal data only for as long as necessary for the purposes described in this Privacy Policy.

This may include keeping information for:

• The period needed to respond to enquiries
• The period needed to process and complete orders
• Warranty, returns, customer service, and after-sales support
• Accounting, tax, legal, and regulatory record-keeping requirements
• Dispute resolution or fraud prevention
• Environmental, vehicle dismantling, or recycling compliance records from where applicable

Where we are required to keep business, accounting, or tax records, we may retain relevant information for up to six years or for any longer period required by law.

When personal data is no longer needed, we will delete it or anonymise it where appropriate.

9. Your Privacy Rights

Under UK data protection law, you may have rights in relation to your personal data, including the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data
• Request restriction of processing
• Object to certain types of processing
• Request data portability
• Withdraw consent where processing is based on consent
• Complain to the UK Information Commissioner’s Office if you are unhappy with how your data is handled

To exercise your rights, please contact us using the details below.

10. Marketing Communications

We may contact you with marketing communications only where we are permitted to do so under applicable law.

You can opt out of marketing communications at any time by contacting us or using the unsubscribe option where available.

11. Third-Party Links

Our website may contain links to third-party websites, platforms, or services.

We are not responsible for the privacy practices, content, or security of those third-party websites.

We recommend that you read the privacy policies of any third-party websites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated “Last updated” date. We recommend reviewing this page periodically.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us: